3pgame Frequently Asked Questions

Volatility refers to the concept that describes the relationship between the frequency and size of winnings in a slots game. High Volatility games pay out less often, but the amounts are larger when you do win. Low Volatility games pay out more frequently, but in smaller amounts. Choose the volatility level that suits your play style — players who want to play longer on a smaller budget tend to go for Low Volatility games.

Free Spins are usually triggered by landing three or more Scatter symbols. The number of Free Spins and multipliers can vary depending on the game. Some games also include a Feature Buy option that lets you purchase Free Spins directly. Free Spins winnings are calculated at the game's standard pay rate, and wagering requirements will be checked before withdrawal.

In Progressive Jackpot games, a portion of every bet placed by players is added to a Jackpot Pool. That pool keeps growing until someone hits the jackpot and takes the full amount. After the jackpot is won, the pool resets to its starting amount. When playing Progressive Jackpot games, the game will specify the minimum bet required.

RTP (Return to Player) shows the average amount returned to players for every 100 Ks wagered, expressed as a percentage. A higher RTP means a better average return over the long run. However, RTP does not guarantee what you will win in any single session — it is simply a statistical average across tens of thousands of rounds. You can check the RTP for each game in the game's Information Panel.

Yes. Selected slots at 3pgame can be played in Demo mode. Demo mode lets you get familiar with the game format, features, and gameplay without using real money. Winnings from Demo games cannot be withdrawn — they are Virtual Balance only. To play with real money, log in to your 3pgame account.

Withdrawals may be delayed due to pending KYC verification, unmet wagering requirements, or payment service processing times. Normally, withdrawals should be completed within 30 minutes to 3 hours. If it goes beyond that, contact the support team via 3pgame Live Chat — available 24 hours a day.

To withdraw winnings from a bonus, you must first meet the wagering requirement. For the 3pgame welcome bonus, you can only withdraw once you have completed wagering of bonus amount × 10. For example — if you receive a bonus of 20,000 Ks, you must complete 200,000 Ks in wagering before you can withdraw. You can check your wagering progress in your account dashboard.

Withdrawals from 3pgame are normally processed within 30 minutes to 3 hours. It may take a little longer depending on bank processing times and identity verification. If it has been over 3 hours, you can contact us via Live Chat — our support team is on duty 24/7 to help.

Not allowed. The name on the payment wallet (KBZPay, Wave Money, AYA Pay, CB Pay) you use for withdrawal must match the name registered in your 3pgame account KYC. If the names do not match, your withdrawal cannot be processed immediately — this policy is in place to protect your funds.

The minimum withdrawal amount at 3pgame is 30,000 Ks. Withdrawal requests below this amount will not be processed. Note that the minimum deposit is 3,000 Ks, which is different from the minimum withdrawal. The minimum amount requirements are the same across all methods.

3pgame supports 5 deposit methods: KBZPay, Wave Money, AYA Pay, CB Pay and Bank Transfer. These payment options are included for the convenience of players in Myanmar. The minimum deposit of 3,000 Ks applies equally to every deposit method.

3pgame does not charge any additional fees on deposits from the platform side. However, payment providers such as KBZPay and Wave Money may apply their own transfer fees according to their company policies. Players who deposit frequently can enjoy additional benefits through VIP Cashback.

The minimum deposit amount for every deposit method at 3pgame is 3,000 Ks. This amount is the same for KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. To receive the 100% welcome bonus, you can deposit up to the maximum bonus amount of 100,000 Ks.

Log in to your 3pgame account, select Deposit, and choose KBZPay as the payment method. Transfer the amount to the provided number via KBZPay and enter the Transaction ID. Once the deposit is verified, the amount will be added to your account. Please note that the name on the KBZPay account used for the transfer must match your 3pgame KYC name.

For deposits via Wave Money, send funds only to the Wave Money number shown and keep note of the Transaction Reference. The Wave Money number you send from must match the name registered under your KYC. If there is a mismatch, processing may take longer. If there is a discrepancy, you can resolve it through Live Chat by providing a screenshot of the transaction.

KYC (Know Your Customer) is the process of verifying a player's personal identity. At 3pgame, KYC may be requested at the time of your first withdrawal or within a period after account registration. It is a standard procedure carried out for financial security and player protection.

For 3pgame KYC, you can submit a Myanmar National Registration Card (NRC) or a Passport. Make sure the original document photo is clear and has not expired. Additional photos may be requested to verify your selfie and address.

Personal information and documents submitted by players at 3pgame are protected with SSL encryption. This information is managed in accordance with the Privacy Policy and is not disclosed to third parties. To learn more about how your data is handled, you can read our Privacy Policy.

If your KYC is rejected, the 3pgame support team will explain the reason via Live Chat. This is usually due to unclear photos or incorrect documents. You can resubmit with a clear photo following the guidance provided by the support team.

Yes. The name on the KBZPay, Wave Money, AYA Pay, or CB Pay account used for withdrawal must match the name verified through KYC on your 3pgame account. This policy protects against money laundering and also safeguards players' funds. If the names do not match, you can request a KYC update from the support team.